Monday 5 September 2011

SERVICE DIFFERENTIATION

Advantages
Disadvantages
The advantages of our service are friendly. We provide a friendly and professional to our customers to attract them to believe us and at the same time become a partner to our customers.
We don’t have shop lot; we just have small agency located at city town. Maybe some customer hard to find our agency.
Next our service is fast. After we receive customer call we will immediately arrive to your home and start our service. The service is depending on complicated of the antique stuff. If the antique stuff is not so complicated to clean we will finish it in immediately. 
Our advertising is limited because we just start our business so we don’t have enough modal to make a big advertisement.
We also can help you to fix our antique stuff  if it has a small broken. We also help polish the antique staff after fix it. For example the old wood clock.
Our agency just has five professional workers that can do good services. So maybe we cannot fulfill all the customer request.
You can contact us with three ways, the first one  customer can directly came to our agency, the second method call us at 04-5467382 and the last ways is through our web site.
We don’t have maintains income, it’s depend on the antique stuff. If the antique stuff complicated  to clean so we can charge higher but if the antique stuff easy to clean the price that we charge is low.
We also will help customer that have many antique stuff if customer want to hold an exhibition. We will arrange everything for the exhibition.
Our agency just start this business so our Agency not popular and maybe the customer hard to finds our agency.
We receive customer from all peninsular to Southwest Malaysia. The cost depend the distance from our agency at Penang
For first business maybe we just receive request from customer at peninsular Malaysia but we will consider to customer from Southwest Malaysia.

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